- Online Specialists
Remote Support
Real-time expert help, online — wherever you are.
Access BDH qualified technical specialists online for immediate query resolution, troubleshooting and product guidance — without waiting for a site visit.
< 1 hr
Online
Live
Real-time interaction
100%
Specialist-led
OVERVIEW
Why customers pick BDH for remote support.
Remote Support connects you directly with BDH’s product and application experts through chat, email and live video. From quick how-to questions to multi-step troubleshooting, our specialists guide you and your operators through resolution in minutes — keeping instruments productive and avoiding unnecessary site visits.
WHAT’S INCLUDED
A complete service capability
Qualified Technical Specialists
BDH experts with deep product and system knowledge ready to resolve technical queries.
Online Availability
Reach support through chat, email and online channels — no physical visit required.
Query Resolution
Troubleshoot, get instructions and understand features quickly with expert guidance.
Real-Time Interaction
Engage live with specialists for urgent issues that need immediate attention.
Customer Convenience
Get the help you need without travel time or long waits.
Documented Outcomes
Every session is logged with steps, findings and recommended follow-ups.
HOW WE DELIVER
Our four-step delivery process
Reach Out
Open a ticket via chat, email or our online portal.
Triage
A specialist reviews the issue and joins a live session if needed.
Resolve
Step-by-step guidance, screen sharing and live walkthroughs.
Follow-up
Written summary and recommendations to prevent recurrence.
DELIVERABLES
What you receive
- Direct line to BDH technical specialists
- Live chat, email and video troubleshooting
- Session summary with resolution steps
- Recommendations to avoid future incidents
- Escalation path to on-site service when required
GET STARTED
- +971 4 285 2211
- labsolutionshub@bdhme.com
QUESTIONS
Frequently asked
What channels can I use?
Chat, email, phone and live video — pick whichever suits the urgency and complexity of your issue.
Do I need an AMC to access remote support?
No. Remote support is available standalone, though AMC customers get priority response.
Can you screen-share with our software?
Yes — with your consent, our engineers can co-pilot through your instrument software.
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Ready to move forward with Remote
Support?
Our specialists are ready to scope, quote and deliver — typically within one business day.