- Pay-as-you-go
Per Incident & Support Service
Pay-as-you-go expert help, exactly when you need it.
A flexible pay-as-you-go model that gives you immediate access to technical expertise for resolving specific issues — no long-term commitments required.
No
Per-call
24 hr
Any
OVERVIEW
What is Per-Incident Support/ Service?
In the fast-paced world of today’s technology-driven landscape, encountering issues or challenges with products, software, or systems is not uncommon. This is where “Per-Incident Support/ Service” steps in – a flexible and efficient solution designed to provide expert assistance precisely when you need it the most.
Per-Incident Support/ Service is a pay-as-you-go model that offers immediate access to technical expertise and guidance for resolving specific issues or inquiries. Whether you’re facing a software glitch, a configuration problem, or seeking advice on best practices, per-incident support ensures you get the help you need without committing to long-term contracts.
WHAT’S INCLUDED
A complete service capability
Issue Identification
When you encounter an issue or have a question, you contact the support team outlining the problem you're facing.
Expert Assistance
Highly skilled BDH Engineer or Application Support professionals review your inquiry and provide personalized assistance tailored to your situation.
Prompt Response
You receive a timely response with clear guidance, troubleshooting steps, and potential solutions to address the issue.
Issue Resolution
With the provided instructions, you work to resolve the issue on your own. If further help is needed, the support team remains available for additional guidance.
HOW WE DELIVER
Our four-step delivery process
Raise
Submit an incident with a short description of the problem.
Quote
Receive a transparent per-incident quotation for approval.
Engage
BDH engineer engages remotely or on-site to resolve.
Close
Service report issued; follow-up support available on demand.
DELIVERABLES
What you receive
- Single-incident service quotation
- Engineer engagement (remote or on-site)
- Detailed service / intervention report
- Spare-part recommendations where applicable
- Optional follow-up calls to verify resolution
Get Started
QUESTIONS
Frequently asked
What if the issue repeats?
We can raise a new incident or roll your usage into an AMC for better value.
How quickly do you respond?
Most incidents receive engineer engagement within 24 hours of approval.
Does this cover spare parts?
Spare parts are quoted separately and supplied with full OEM traceability.
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Ready to move forward with Per
Incident?
Our specialists are ready to scope, quote and deliver — typically within one business day.