- Pay-as-you-go
Per Incident & Support Service
Pay-as-you-go expert help, exactly when you need it.
A flexible pay-as-you-go model that gives you immediate access to technical expertise for resolving specific issues — no long-term commitments required.
No
Per-call
24 hr
Any
OVERVIEW
Why customers pick BDH for per incident.
Per Incident Support is the right fit when you face a one-off issue and need expert help without committing to an annual contract. Reach out, describe the issue, and a BDH engineer or application specialist will respond with tailored guidance, troubleshooting steps and on-site intervention if needed.
WHAT’S INCLUDED
A complete service capability
Issue Identification
Reach out and outline the issue you're facing.
Expert Assistance
BDH engineers or application experts review and respond with tailored support.
Prompt Response
Receive timely guidance, troubleshooting steps and potential solutions.
Issue Resolution
Resolve the issue with our instructions; further support remains available.
Transparent Pricing
Pay only for the incident — no recurring fees or hidden costs.
No Commitments
Use the service as needed, without locking into a long-term contract.
HOW WE DELIVER
Our four-step delivery process
Raise
Submit an incident with a short description of the problem.
Quote
Receive a transparent per-incident quotation for approval.
Engage
BDH engineer engages remotely or on-site to resolve.
Close
Service report issued; follow-up support available on demand .
DELIVERABLES
What you receive
- Single-incident service quotation
- Engineer engagement (remote or on-site)
- Detailed service / intervention report
- Spare-part recommendations where applicable
- Optional follow-up calls to verify resolution
GET STARTED
- +971 4 285 2211
- labsolutionshub@bdhme.com
QUESTIONS
Frequently asked
What if the issue repeats?
We can raise a new incident or roll your usage into an AMC for better value.
How quickly do you respond?
Most incidents receive engineer engagement within 24 hours of approval.
Does this cover spare parts?
Spare parts are quoted separately and supplied with full OEM traceability.
RELATED SERVICES
Explore more support
Ready to move forward with Per
Incident?
Our specialists are ready to scope, quote and deliver — typically within one business day.