- Services & Support
Managing Product Lifecycle, Service and Maintenance
BDH delivers effective service, maintenance, and spare-part management —
ensuring uninterrupted operations, minimal downtime, and predictable costs across the full product lifecycle.
Explore Our Service Offerings
Click through each service to see how BDH supports your laboratory.
- Remote
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
Remote Support
Real-time expert help, online — wherever you are.
Access BDH qualified technical specialists online for immediate query resolution, troubleshooting, and product guidance — without waiting for a site visit.
Qualified Technical Specialist
Access to BDH experts with deep product and system knowledge to address technical queries reliably.
Online Availability
Reach support through chat, email, or online channels — no physical visit required.
Query Resolution
Troubleshoot, get instructions, and understand features quickly with expert guidance.
Real-Time Interaction
Engage live with specialists for urgent issues that need immediate attention.
Customer Convenience
Get the help you need without travel or long waits.
BDH’s online specialists demonstrate our commitment to timely, effective support for every customer.
- Inspection
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
Inspection / Diagnosis
Proactive on-site and remote diagnostics that prevent breakdowns.
Our inspection visits and diagnostics support keep products and analytical instruments in peak condition — identifying issues early and resolving them efficiently.
Inspection Visits
BDH experienced engineers and application experts visit your site to assess the condition, performance, and overall health of your instruments.
Thorough Examination
Trained professionals examine components for wear, damage, or malfunction.
Diagnostic Testing
Specialized tools provide insights into performance and potential concerns.
Report Generation
A comprehensive report with findings and recommendations for prompt action.
Real-Time Interaction
Engage live with specialists for urgent issues that need immediate attention.
Diagnostics Support
Remote assistance and expert guidance to diagnose and troubleshoot issues when on-site visits aren’t immediately feasible.
Remote Analysis
Engineers access real-time data and guide on-site personnel step by step.
Interactive Communication
Video conferencing and screen sharing for clear collaboration.
Solution Proposals
Practical fixes, repairs, or adjustments to restore optimal performance.
Combining on-site inspections with remote diagnostics keeps operations seamless, instruments reliable, and customers satisfied.
- Per Incident
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
Per Incident Service
Pay-as-you-go expert help, exactly when you need it.
A flexible pay-as-you-go model that gives you immediate access to technical expertise for resolving specific issues — no long-term commitments required.
How It Works
Issue Identification
Reach out and outline the issue you're facing.
Expert Assistance
BDH engineers or application experts review and respond with tailored support.
Prompt Response
Receive timely guidance, troubleshooting steps, and potential solutions.
Issue Resolution
Resolve the issue with our instructions; further support remains available.
- AMC
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
Annual Maintenance Contract
Comprehensive yearly cover for uninterrupted performance.
An AMC is a service agreement providing consistent, expert support over a defined period — typically a year — for predictable cost and peak equipment performance.
Key Features
Regular Maintenance
Routine inspections, servicing, and preventive care keep assets in optimal condition.
Timely Issue Resolution
Prompt response and efficient problem solving to minimize downtime.
Expert Assistance
Skilled engineers and application support always at hand.
Software Updates
Compatibility, security, and performance updates for software-based products.
Software Updates
Compatibility, security, and performance updates for software-based products.
Software Updates
Compatibility, security, and performance updates for software-based products.
Types of AMCs
Remote assistance and expert guidance to diagnose and troubleshoot issues when on-site visits aren’t immediately feasible.
Comprehensive AMC
Covers all maintenance — preventive, routine, and breakdown services.
Non-Comprehensive AMC
Covers specific services, excluding certain components or maintenance types.
An AMC keeps your investments reliable, efficient, and cost-effective — letting you focus on your core business.
- Engineer AMC
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
Engineer-Only AMC
Skilled labor and expertise — flexibly priced.
A Labor-Only / Engineer-Only AMC provides access to trained technicians for service and repair, while you source parts and components separately for cost flexibility.
Key Features
Professional Expertise
Access experienced technicians with specialized maintenance knowledge.
Flexible Cost Structure
Labor-only coverage lets you control parts sourcing and pricing.
Customized Scope
Tailor the contract to focus on the areas needing the most support.
Maintenance on Demand
Labor available based on your schedule and requirements.
Reduced Overhead
Avoid the expenses of maintaining an in-house maintenance team.
Ideal when you have spare parts on hand and want a customized solution that delivers expert labor without compromising cost control.
- Relocations
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
Laboratory Relocations
Move your lab without losing a step in the science.
End-to-end relocation of scientific facilities, instruments, and research materials — preserving asset integrity, data, and research continuity.
Key Aspects
Planning & Coordination
Comprehensive plan with timelines, resources, and phase-specific requirements.
Inventory Assessment
All equipment, instruments, and materials catalogued and tracked.
Specialized Handling
Fragile and sensitive items get tailored packaging and handling.
Customized Packaging
Specialized crates protect instruments through transit.
Safe Transportation
Methods chosen for temperature-sensitive and hazardous items.
Disconnect & Reinstall
Qualified technicians disassemble, transport, reinstall, and recalibrate.
Compliance & Safety
Adherence to regulatory and safety standards throughout.
Data Backup & Integrity
Research data securely backed up and protected during the move.
Trust BDH’s relocation experts so you can stay focused on research excellence while we handle the move.
- IQ / OQ
Proactive Maintenance
Enhanced Efficiency
Minimized Downtime
Expertise Access
IQ / OQ Services
Validation services that protect quality, safety, and compliance.
Installation Qualification (IQ) and Operational Qualification (OQ) services validate proper installation and consistent performance of your equipment in regulated industries.
Installation Qualification (IQ)
Ensures equipment is installed per manufacturer specifications and regulatory requirements.
Verification of Installation
Confirm correct placement and connection of all components.
Documentation Review
Manufacturer documentation reviewed against installation reality.
Calibration & Verification
Calibration checks confirm operation within specified parameters.
Functional Checks
Basic tests ensure equipment is ready for the next qualification phase.
Operational Qualification (OQ)
Tests equipment performance under various operating conditions to confirm consistent operation within specifications.
Performance Testing
Verify performance and functionality across operating conditions.
Limit Testing
Test upper and lower operating limits for full-range assurance.
Worst-Case Scenarios
Assess behaviour under challenging operational conditions.
Data Integrity
Scrutinize data recording and documentation for accuracy.
IQ and OQ services align with cGMP and other regulatory standards — building a foundation for compliant, efficient operations.
Product Lifecycle Management
From first installation through retirement — expert care at every stage.
01
Usage & Maintenance
Customer support, technical assistance, and maintenance to keep equipment running.
02
Upgrades & Iterations
Updates and upgrades that extend lifespan and enhance features.
03
End of Life & Disposal
Proper disposal and recycling to minimise environmental impact.
- ISO 17025 Accredited
Calibration Services
Precision calibration across multiple parameters with internationally
accredited standards.
Need Service & Support?
Our qualified technical specialists are ready to assist with any service, maintenance, or
calibration need.