- LIFECYCLE CARE
Service & Maintenance
Keep every instrument performing at its peak.
Predictive, preventive and corrective maintenance for analytical instruments, lab systems and environmental monitoring equipment — delivered by BDH-trained engineers across the Middle East.
Service & Maintenanc
24/7
98%
150+
30+
SERVICED
OVERVIEW
Why customers pick BDH for service & maintenance.
WHAT’S INCLUDED
A complete service capability
Preventive Maintenance
Scheduled inspections that catch wear before it becomes downtime.
Breakdown Response
Priority dispatch with same-day or next-day on-site visits.
Genuine Spare Parts
OEM-sourced components with full traceability and warranty.
Service Documentation
Detailed reports for audits, ISO 17025 and regulatory needs.
Performance Reviews
Quarterly KPIs on uptime, MTTR and lifecycle cost.
Multi-Vendor Support
One contract covering instruments from multiple OEMs.
HOW WE DELIVER
Our four-step delivery process
Asset Audit
We catalogue your instruments, criticality and current state.
Service Plan
Tailored AMC, engineer-only or per-incident agreement.
Execution
Scheduled visits, breakdown response and spare-part fulfilment.
Review
Periodic reports, KPI tracking and continuous improvement.
DELIVERABLES
What you receive
- Service-level agreement with guaranteed response times
- Annual maintenance calendar tailored to your operations
- Digital service reports after every visit
- Spare-part recommendations and stocking plan
- Engineer training for in-house operators
GET STARTED
- +971 4 285 2211
- labsolutionshub@bdhme.com
QUESTIONS
Frequently asked
Do you service instruments not purchased from BDH?
Yes. Our multi-vendor team supports most leading OEMs across analytical and environmental categories.
What is the typical response time?
Critical breakdowns are addressed within 24 hours; AMC customers receive priority dispatch.
Can we mix preventive and breakdown coverage?
Absolutely — our comprehensive AMC bundles both, with predictable annual cost.
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Ready to move forward with Service &
Maintenance?
Our specialists are ready to scope, quote and deliver — typically within one business day.